Refund, Returns & Cancellation Policy

Blue Sands K12 products are sold primarily on a pre-order basis. All pre-orders are final and non-cancellable. By placing an order, you agree that your order is a binding purchase commitment and that you are not entitled to a refund because you changed your mind or because delivery has not yet occurred within the stated 90-day fulfilment window.

Once Blue Sands confirms your order and receives payment, the order is non-cancellable.

Blue Sands does not accept returns or refunds for change of mind, preference change, finding another option, delays still within the 90-day period, internal customer issues, or inaccurate delivery details supplied by the customer.

Blue Sands may consider a return, replacement, repair, store credit, or refund only where the wrong item was delivered by Blue Sands, the item was materially damaged in transit, or the item has a verified manufacturing defect present at the time of delivery.

Transit damage or wrong-item claims must be reported within 48 hours of delivery. Manufacturing defect claims must be raised within 7 days of delivery.

Customers should email support@bluesandstemlabs.com with their full name or school name, phone number, order number or payment reference, delivery date, description of the issue, and photographic/video evidence where relevant.

If Blue Sands approves a return review, the customer must keep the item in substantially the same condition as delivered, retain original packaging where reasonably possible, and make the item available for inspection, pickup, or return shipment as directed.

School, institutional, distributor, reseller, and bulk orders are generally non-refundable and non-returnable except where Blue Sands confirms in writing that the wrong products were supplied or there is a verified material defect attributable to Blue Sands.

Where Blue Sands determines that a return claim is valid due to Blue Sands’ error or a verified defect, Blue Sands may bear or reimburse reasonable return logistics costs. Otherwise, the customer bears all related shipping and handling costs.

Where Blue Sands approves a refund, it may be processed to the original payment method or another method selected by Blue Sands within a reasonable time, subject to payment processor and bank timelines.

Blue Sands’ fulfilment model allows up to 90 days from payment confirmation for fulfilment and delivery. Delivery not yet completed within that 90-day period does not create a right to cancel, reverse payment, or demand a refund.

Customers must contact Blue Sands first before initiating a chargeback. Where a customer initiates an unjustified chargeback in breach of this Policy, Blue Sands may contest the chargeback, suspend future orders, and recover related administrative or legal costs where permitted by law.

To the extent permitted by law, Blue Sands reserves the right to make the final determination on whether a claim qualifies under this Policy and what remedy, if any, will be offered.